free shipping on orders over $79

Artisan Handcrafted jewelry

Jewerly Collection Handmade in the USA

Frequently Asked Questions (FAQ)

Are your pieces handmade?

Yes. Every piece is individually handcrafted, making each design one of a kind.

How long does it take for my order to ship?

Because our jewelry is custom made, orders typically ship within 7–10 business days after purchase.

Do you offer free shipping?

Yes. Orders over $79 qualify for free Standard Shipping. Shipping options and rates are shown at checkout.

Do you offer express shipping?

Yes. Express shipping options are available at checkout. Please note that express shipping affects transit time only and does not shorten the 7–10 business day processing time.

What if my jewelry looks slightly different than the photo?

That’s normal and expected. Each piece is handcrafted, and slight variations in color, texture, and shape are part of the artisan process and not considered defects.

Do you accept returns or exchanges?

Due to the custom-made nature of our jewelry and for reasons of personal hygiene, all sales are final.
However, if your item arrives damaged or defective, please contact us within 48 hours of delivery and we will gladly offer a full refund or exchange at no additional cost to you.

How do I contact customer service?

You can reach us anytime at info@terraandclayelegance.com. We’re happy to assist you.

Jewelry Care

Our jewelry is handcrafted with care and designed to be enjoyed for years. Following these care guidelines will help preserve the beauty of your piece.

General Care

Do not submerge in water
Remove jewelry before swimming, bathing, exercising, or sleeping
Allow perfumes and/or lotions to dry before wearing

Storage

Store jewelry in a dry, cool place
Keep pieces separated to prevent scratching or tangling
Use a soft pouch or jewelry box when not in use

Cleaning

Gently wipe with a soft, dry cloth
Do not use harsh cleaners, alcohol, or abrasive materials

Important Notes

Because each piece is artisan handcrafted, natural variations in texture, color, and finish are expected. These characteristics are part of the handmade process and should be embraced as part of the design.

Damage caused by improper care, accidental breakage, or normal wear and tear is not considered a defect.

If you have questions about caring for your jewelry, please contact us at info@terraandclayelegance.com — we’re happy to help.

Shipping Policy

Thank you for supporting handcrafted, artisan-made jewelry. Each piece is thoughtfully designed and individually handmade with care.

Processing Time

Because every item is custom handcrafted, please allow approximately 7–10 business days for your order to be made and prepared for shipment. Processing times may vary slightly depending on order volume, but we always strive to ship as quickly as possible without compromising quality.

Shipping Methods & Rates

Standard Shipping:
Orders over $79 qualify for free Standard Shipping.
Standard shipping rates for orders under $79 are calculated at checkout.
Express Shipping:
Express shipping options are available at checkout for an additional cost.
Please note that express shipping affects transit time only and does not shorten the 7–10 business day processing time.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Additional Information

Shipping times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances.
We are not responsible for delays once the package has been handed over to the carrier.

If you have any questions about your order or shipping options, please don’t hesitate to contact us — we’re happy to help.

Return & Refund Policy

At Terra & Clay Elegance, each jewelry piece is thoughtfully designed and individually handcrafted with care. Because our items are custom made and for reasons of personal hygiene, all sales are final, and returns are not generally accepted.

Damaged or Defective Items

While we carefully package every order, we understand that accidents can happen during shipping. If your item arrives damaged or defective, we will gladly offer a full refund or exchange at no additional cost to you.

To be eligible:

You must contact our customer service team at info@terraandclayelegance.com
Notification must be made within 48 hours of receiving your order
A return authorization number must be obtained before sending the item back

Once approved, we will provide instructions for returning the damaged or defective item.

Handcrafted Nature of Our Jewelry

We strive to provide jewelry of the utmost quality. However, please note that because each piece is individually handcrafted, slight variations and minor imperfections may occur. These unique characteristics are inherent to artisan handmade jewelry and are not considered defects. Our pieces are handmade — not mass-produced by machinery — and each one is truly one of a kind.

Questions or Assistance

If you have any questions about this policy or need assistance, please don’t hesitate to contact our customer service team at info@terraandclayelegance.com. We’re always happy to help.

Terms and Conditions

Welcome to Terra & Clay Elegance. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

Terra & Clay Elegance specializes in custom, artisan handcrafted jewelry. Each piece is individually made by hand, resulting in one-of-a-kind designs with unique characteristics.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

2. Product Information & Handcrafted Nature

All jewelry is handcrafted individually and is not mass-produced. As a result:

Slight variations in color, texture, shape, and finish may occur
Minor imperfections are inherent to handmade artisan jewelry
These variations are considered part of the design and not defects

Product images are provided for reference only and may vary slightly from the final handcrafted piece.

3. Orders & Payment

By placing an order, you confirm that:

All billing and shipping information provided is accurate
You authorize us to charge the payment method provided

Orders cannot be modified or canceled once production has begun.

4. Shipping & Processing

Because each piece is custom handcrafted, orders typically ship within 7–10 business days after the order is placed.

Orders over $79 qualify for free Standard Shipping
Shipping rates and available delivery options are calculated at checkout
Express shipping affects transit time only and does not shorten processing time

Once an order is handed to the carrier, Terra & Clay Elegance is not responsible for shipping delays outside our control.

5. Returns, Refunds & Exchanges

Due to the custom-made nature of our jewelry and for reasons of personal hygiene, all sales are final, and returns are not generally accepted.

Damaged or Defective Items

If your item arrives damaged or defective:

Contact us at info@terraandclayelegance.com within 48 hours of delivery
Obtain a return authorization number before sending any item back

Upon approval, we will provide a full refund or exchange at no additional cost.

Items returned without authorization will not be accepted.

6. Care & Wear Disclaimer

Our jewelry is designed for beauty and longevity; however:

Normal wear and tear is expected over time
Damage caused by misuse, improper care, water exposure, or accidental breakage is not considered a defect

Jewelry Care instructions should be followed to preserve the life of your jewelry.

7. Limitation of Liability

Terra & Clay Elegance is not liable for:

Allergic reactions or sensitivities
Delays caused by shipping carriers
Damage resulting from improper use or care

Our liability is limited to the purchase price of the item.

8. Intellectual Property

All website content, including images, designs, logos, and text, is the property of Terra & Clay Elegance and may not be copied, reproduced, or used without written permission.

9. Governing Law

These Terms & Conditions are governed by the laws of the state in which Terra & Clay Elegance operates, without regard to conflict of law principles.

10. Contact Information

If you have questions about these Terms & Conditions, please contact us at:
info@terraandclayelegance.com

Privacy Policy

At Terra & Clay Elegance, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Information We Collect

When you interact with our site, we may collect the following information:

Name, billing address, shipping address
Email address and phone number
Payment details (processed securely by third-party payment providers)
Order history and customer communications

We do not store or have access to your full payment information.

How We Use Your Information

Your information is used to:

Process and fulfill orders
Communicate about your purchase or inquiries
Provide customer support
Improve our website and services

We will never sell, rent, or trade your personal information.

Third-Party Services

We may share necessary information with trusted third parties (such as payment processors and shipping carriers) solely for order fulfillment and delivery.

Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at info@terraandclayelegance.com.

Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

Contact

If you have questions about this Privacy Policy, please contact us at:
info@terraandclayelegance.com